Terms and conditions

These terms and conditions of sale are concluded on one hand by the company RE-FPACK, a single-member company with limited liability, registered with the Register of Commerce and Companies of Lille Métropole under the number 488 032 830 00025 and whose head office is located at 98 rue de Lille 59350 SAINT ANDRE LEZ LILLE, hereinafter referred to as "DiXe" and, on the other hand, by any natural or legal person wishing to make a purchase via the website https://dixe.games, hereinafter referred to as "Buyer".

The company REFPACK can be contacted by phone at +33 (0) or by email at contact@dixe.games.



These conditions of sale are intended to define the contractual relationship between DiXe and the Buyer, and the conditions applicable to any purchase made through the merchant site https://dixe.games, subject to the public order provisions of the Code of Consumption.

The acquisition of a good through the present site implies an unreserved acceptance by the Buyer of these conditions of sale.

DiXe reserves the right to modify its conditions of sale at any time. In this case, the conditions applicable will be those in force on the date of the order by the Buyer, the reference of the general conditions of sale being authentic.



The prices of our products are indicated in euros all taxes included, excluding processing fees and shipping.

DiXe reserves the right to modify its prices at any time, it being understood that the price appearing on the site, the day of the order, will be applicable only to the Buyer.

The products remain the property of DiXe until full payment of the price.

The prices indicated include the cost of processing and delivery in France, except for Corsica and Dom-Tom where additional costs can be determined at the time of the order.

Any order placed on the site and delivered outside metropolitan France may be subject to taxes and customs duties imposed when the package reaches its destination. These rights will be your responsibility and will be your sole responsibility. DiXe is not required to verify and inform the Buyer of the customs duties and taxes applicable in each country. The Buyer must check with the local authorities.



Products visible on the website are marketed within the limits of available stocks. Information on the availability of the products are provided to you at the time of placing the order.

For products not stored in our warehouses, our offers are valid subject to availability at our suppliers. This information comes directly from our suppliers, errors or changes may exceptionally exist.

In the event of a final unavailability of product after placing your order, we will notify you by email upon receipt of information received from suppliers. Your order will be automatically canceled and you will be refunded immediately if your bank account has been debited.

For payment by check, in case of unavailability of all or part of the order, the refund will be made by check or at the latest within thirty days from the payment of the sums paid by the customer.

Beyond a period of 3 months, outstanding balances paid by credit card and not honored are annulled, for reasons of expiry of the debit authorization on the card.



On the website: https://dixe.games.

You can also order by phone at +33 (0)

The Buyer wishing to purchase an article must:

  1. Take note of these general conditions of sale;
  2. Fill out the identification form on which he will indicate all the details requested and necessary for the passage of the order;
  3. Make the payment in the prescribed conditions;
  4. Confirm your order, after having checked it, and its payment. The confirmation of the order implies the recognition and acceptance of these terms of sale.
  5. DiXe will then e-mail the order confirmation to the Buyer and keep a copy.



The price is due when ordering. The payment of your purchases is made by bank transfer, check or via Paypal:


  1. Payment by bank transfer

You can pay your purchases by bank transfer, the procedure is simple and secure.

To finalize your order, simply:

  1. Make the transfer corresponding to the total amount of your order including VAT to the bank account of the EURL Refpack: IBAN FR76 3002 7170 0500 0205 2260 119;
  2. So that we can identify your order, please specify the number of your order in the field provided for this purpose (usually "Operation name" or "type of transaction" in the bank form);
  3. Return your dated and signed order form by post to: EURL Refpack, 98 rue de Lille - 59350 Saint André Lez Lille; or by email at contact@dixe.games.

Your order will be shipped upon receipt of payment.


  1. Payment via Paypal

Paypal allows you to pay your purchases online, safely, without the need to enter your bank details and therefore communicate them to the merchant.

After selecting this payment method, you will be automatically redirected to the Paypal website. You will then be able to login to your account or create one if you do not have one.

From your Paypal account, you can pay with your credit card, bank account or using your available Paypal balance.

Once the payment Paypal validated, you will finish your order on our shop.

To learn more about Paypal, visit https://www.paypal.com

For any questions, you can contact us at paypal@dixe.games


  1. Payment by bank check

If you have chosen payment by check, your order will be put on hold and shipped upon receipt of your payment.

To finalize your order by check, simply follow these steps:

  1. Print the order form and sign it;
  2. Send your check to "EURL Refpack";
  3. Write your order number on the back of the check;
  4. Send all by mail to the following address:

EURL Refpack

98 rue de Lille



Section 6 - DELIVERY

Shipments are from Monday to Saturday. The products are delivered to the delivery address you specified during the ordering process.

The games are sent Green Letter or by Chronopost (2 to 5 working days indicative time).

The Buyer is obliged to check, in the presence of the postman, the condition of the packaging of the goods and its contents upon delivery.

In the event that the Buyer has any doubt about the condition or the contents of his package, he is obliged to apply the Chronopost procedure and to refuse the merchandise by immediately issuing a statement of anomaly to the postman. It is a matter of putting reservations on the coupon form provided for this purpose. Your reservations must be accurate, complete, dated and signed. The latter must make it possible to determine the nature of the goods damaged, the number of objects concerned and the extent of the damage. The Purchaser will then be required to inform DiXe by email at contact@dixe.games.

When you order several products at the same time and one of them is out of stock, DiXe reserves the right to split the shipments. Participation in processing and shipping costs will only be charged for one shipment. Only items shipped will be cashed

In case of delay of shipment, an email will be sent to you. In this case, and as long as the product is not shipped, you can always cancel your order.



You have a period of 14 days from receipt to return the product that does not suit you. The return costs will be your responsibility.

Returns are to be made to : EURL Refpack 98 rue de Lille 59350 SAINT ANDRÉ LEZ LILLE The return must be in their original packaging, in good condition, and accompanied by a copy of the invoice.

Please notify us by email at the following address: contact@dixe.games. Items returned incomplete, damaged, damaged or soiled by the customer are not included.



Photos are for illustrative purposes. We invite you to refer to the description of each article to know the precise characteristics. If in doubt or for further information, contact us by email at contact@dixe.games or by phone at +33 (0)

Any event beyond our control, such as : fire, flood, embargo, insurrections, labor disputes, general lack of supply, energy or means of transport, which prevents the performance of our obligations, is considered to cause exemption and authorizes us as of right to release us from the contract without compensation, nor damages and interests by simple notification in writing to the purchaser.

DiXe is not liable for damages resulting in particular from the use of digital networks such as data loss, intrusion, virus, service failure, or other dysfunctions not attributable to DiXe.



See page: https://dixe.games/en/privacy



This agreement is subject to French law. Any dispute arising from the commercial relationship between DiXe and the Buyer will be subject to the exclusive jurisdiction of the French courts.

In the event of a dispute, the customer will first contact the company to obtain an amicable solution.